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ե֭ offers fast, reliable internet with powerful Wi-Fi and without data caps.
One gigabit per second (Gbps) is 1000 megabits (Mbps), a way to measure both speed and capacity for an internet connection. ե֭ 1 Gig gives you internet that can get or send information up to one gigabit per second without data caps. That means enough internet for everyone in your home and all their devices. ե֭ 2 Gig offers downloads of up to 2 gigabits per second (2000 Mbps) and uploads of up to 1 gigabit per second.
One megabit per second (Mbps) is 1000 kilobits, the standard speed of the average cable internet connection download speed. Some ե֭ customers may have plans measured in megabits, offering slower connections that 1 Gig that still provide reliable internet access without data caps.
Whether it’s streaming TV, working from home, video calling, gaming, or something else, many things we do today require fast, reliable internet for both uploads and downloads. Powerful Wi-Fi across your whole home means you’re not restricted to that one spot if you want a fast, reliable wireless connection. Whether wired or over Wi-Fi, the more people use an internet connection, the slower it may go. That’s why speeds faster than a single internet-connected device typically goes (such as 1 Gig) can make sure that everyone can use the internet at once without slowdowns.
In some cities, there’s a Google 24/7 by email, phone, or DM.
Check your address to see if ե֭ is available in your area. If it is, you can pick your plan and sign up for service online or by reaching out. We’re continuing to expand in existing cities as well as looking at new ways to work with cities to bring fast, reliable internet to more communities. Want to stay up to date as we grow? Sign up for email updates.
Check your address to see if your home can sign up for Fiber. If Fiber isn’t available in your area yet, enter your address to be among the first to know when you can sign up for service.
Yes, we have a text telephone line at (TTY) 833-999-2889. Please note that we can only respond to ե֭ related inquiries, and we cannot offer assistance for other Google products that aren’t included in your ե֭ service. For assistance with other Google products, please call (650) 253-0000.
No way! We want you to use and enjoy your super fast Internet. There are .
No. . If you have an account with either Vudu and Netflix, you can access them through the built-in player in your TV Box.
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Fiber subscribers can add .
Yes. You can make long distance calls from your ե֭ Phone service at home, your mobile phone, and your computer. Calls made on home phone will be added to your next ե֭ bill. Calls made on your mobile phone or on your computer using Google Voice require a includes a conventional phone jack that’s compatible with nearly all home phones. Please note that rotary dial phones and some older push-button phones do not work with Fiber Phone. Please visit our during sign-up.
No. Like most Voice over Internet Protocol services, Fiber Phone requires an Internet connection and power. Service will be unavailable during a power outage unless you set up a to learn more about signing up for ե֭.
You can check your address for eligibility. To learn more, visit our .
ե֭ is building .
We don’t have a specific timeframe to share, because the amount of time it will take to bring fiber to a particular area varies greatly, based on the size or the area, how we’re going to be bringing fiber there (aerial versus underground) and even the local soil type. Sometimes the timeline can also be a bit longer due to unforeseen issues (weather, access, equipment issues, etc.). However, we’re constantly striving to build more efficiently and quickly and hope to complete construction as soon as possible. To learn more, visit our .
Easements and rights of way are certain rights to access and use public and private property. Some state and local laws authorize utilities and other service providers, like ե֭, to use rights of way and easements. To learn more, visit our .
A lot of the network we build is placed within areas called .
Yes! We will leave door hangers before construction crews come to your neighborhood. Those door hangers also include our contact information should you have any questions or concerns during the construction process. To learn more, visit our .
If you haven’t done so already, you should contact your power/water provider first to make sure your outage is addressed quickly. Please also give our construction support team a call at 877-454-6959. To learn more, visit our .
We’ll reach out by email when it’s time to schedule your installation appointment, so be sure to regularly check the email address associated with your Fiber account. Please note if you live in a single family home, it may take time before we can schedule your installation appointment. This is because we’ll first need to lay our fiber all the way to the outside of your home. To learn more, visit our .
If your appointment is two days or more away, you can on the Fiber website. If your appointment is within the next two days, please give us a call at (844) 363-4237 and we can help you reschedule.
ե֭ Internet plans include: • A Fiber Jack, which will bring the fiber connection into your home • A network device, which will provide wired and wireless connectivity to devices throughout your home.
No, but it may be an option in the future.
Self-installation is available to residential customers who live in homes or apartments that already have a ե֭ Jack or ethernet plate connecting to the ե֭ network. Professional installation is required to install some advanced products, like 2 Gigabit Internet and ե֭ Phone service that is integrated with a security system, and a very small number of multiple dwelling units not built for self-installation. If you are not eligible for self-installation, you will not see a self-installation option when you order services. Setting up your Internet service yourself requires no tools and minimal technical skills. Detailed instructions and all of the necessary equipment are included in the Self-Installation Kit. You can watch a step-by-step video or follow written instructions to connect your router and set up your Wi-Fi network. To learn more about self-installation, please visit our and, if you’re eligible, you’ll be able to select “send me a self-install kit.” You’ll then have the option to have the kit mailed directly to your address. If you’re in a city with a Google .
First, use . Follow the step-by-step instructions on the screen to create your private Wi-Fi network. Please note that if you don’t connect within one hour of turning on your Network Box, you will need to turn it on and off before repeating these steps.
Sign in to the Fiber website with the email address and password associated with your ե֭ account. and we’ll help you out.
If multiple plans are available in your area, you can sign in to your account on the Fiber website at any time to , you’ll receive your monthly ե֭ bill in your email inbox. Ten days later, your credit card or debit card (depending on which payment method you’ve selected) will be automatically charged for that month’s service.
To at the beginning of each month.
We have the credit card on file that you used to sign up and will bill that credit card by default. You may , please and is available for you to view at any by signing into your account on the Fiber website.
This depends on which ե֭ package you choose. When you sign-up for your plan, you’ll be able to see a . You may also generate charges for international calls, which will appear on your next monthly bill.
To start your move process, contact our .
It’s entirely up to you whether you use an if you signed up for ե֭ using a Google Account which you would now like to change.
Our Terms of Service prohibit running a server for commercial purposes. However, personal, non-commercial usage of servers that complies with our is acceptable, including using virtual private networks (VPN) to access services in your home, and using hardware or applications that include server capabilities for uses like multi-player gaming, video-conferencing, and home security.
Google will collect the personal and account information you provide when you sign up for ե֭. You will have easy access to the personal details you provide, such as your street address, which can be seen on our website at fiber.google.com. If you become a ե֭ TV subscriber, Google may collect information that users of your subscription provide, such as clicks on a ե֭ TV remote to change the channel or search program listings. In addition to the information collected from users, Google will also collect technical information, such as Fiber device uptime, data transfer speeds, packet loss and other diagnostic information for Fiber TV and Internet. This helps Google provide you with the best possible experience over time. You can read more about the information Google may collect from users or from the use of Google services, in the ե֭ Privacy Notice and Google .
Google will collect the personal and account information you provide when you sign up for ե֭. You will have easy access to the personal details you provide, such as your street address, which can be seen on our website at fiber.google.com. If you become a ե֭ TV subscriber, Google may collect information that users of your subscription provide, such as clicks on a ե֭ TV remote to change the channel or search program listings. In addition to the information collected from users, Google will also collect technical information, such as Fiber device uptime, data transfer speeds, packet loss and other diagnostic information for Fiber TV and Internet. This helps Google provide you with the best possible experience over time. You can read more about the information Google may collect from users or from the use of Google services, in the ե֭ Privacy Notice and Google .
At Google, we are committed to providing you with easy-to-use tools to make sure you are in control of your personal information. You can see and manage personal information that you have provided to Google by logging into your Google Account and going to the Google Account Settings page. You can also use Google’s Ads Preferences Manager to see what data is collected across Google services and manage the way it is used. Once you’ve signed up, you will be able to see the information that you provided to sign up—such as billing address and contact info—on your Account page. Your Account page will allow you to update your account preferences, review your current and recent invoices, revise your billing and payment information, change or cancel your service and manage your network settings.
At Google, one of our goals is to provide users with the strongest security, privacy policies and tools in the world. Any information that you provide to Google, or that Google collects, will be safely stored and protected by our tried and tested security tools and experts who work around the clock to protect your information. When you sign in to your Google Account, we turn on SSL encryption for you by default to protect your information from being snooped on by others. At Google, we know that part of keeping your data safe is making sure it is always available to you when you want it. We work hard to make Google the best service you can rely on, with security and privacy features that are on 24-7 and working for you.
If you cancel your service, please leave the Fiber Jack in place. We’ll give you a pre-paid mailing label to ship your equipment back to us. If you’re in a city with a Google for more details. If you have any additional questions, please give us a call at (844) 363-4237.
At Google, we are committed to providing you with easy-to-use tools to make sure you are in control of your personal information. You can see and manage personal information that you have provided to Google by logging into your Google Account and going to the Google Account Settings page. You can also use Google’s Ads Preferences Manager to see what data is collected across Google services and manage the way it is used. Once you’ve signed up, you will be able to see the information that you provided to sign up—such as billing address and contact info—on your Account page. Your Account page will allow you to update your account preferences, review your current and recent invoices, revise your billing and payment information, change or cancel your service and manage your network settings.
ե֭ owns the equipment provided by ե֭. If you cancel your service, please leave the Fiber Jack in place. We’ll give you a pre-paid mailing label to ship your equipment back to us. If you’re in a city with a Google for more details. If you have any additional questions, please give us a call: (844) 363-4237.
If you have any issue with equipment provided by ե֭ while you’re a ե֭ customer, please contact us and we’ll make sure you’re up and running.
Yes, once your building is connected to the Fiber network you can sign up and pick your plan at any time and we’ll get your installation appointment scheduled. There are no deadlines for apartments and condos. To learn more, visit our .
Thanks for your interest. We’d love to talk with you about bringing ե֭ to your building. Please .
Yes, ե֭ offers two super fast Internet plans for for small businesses with connection speeds up to 1000 Mbps. You’ll get the same fast speeds both when you are uploading and downloading. Plus, no matter which plan you choose, there are no appointment windows, and no installation fees.
No way! We want you to get the most from your Internet connection. There are . You can change your plan at any time at no cost. After all, if your needs change you should be able to have your service change with it.
Internet speeds up to 1000 Mbps can help businesses in many ways. Imagine super fast uploads and downloads, HD video conferencing, and quick access to the cloud. Faster Internet speeds mean less time waiting and more time getting things done.
To see if your business can sign up for Fiber, check your commerical address at fiber.google.com/business/. Please note that a may be needed to determine whether we can bring Fiber to your location.
We’re just getting started, but we’re opening to new areas on an ongoing basis. To stay updated on our progress, be sure to check your business address at fiber.google.com/business/.
Getting Fiber may be a little different depending on whether your business is in a single unit or a multi-tenant building. For more details, please visit our , you’ll also have the option to simply drop it off. There are no cancellation fees.
To and you will be automatically billed 10 days later using the payment method in your account. To learn more, visit our . Please note that the ե֭ support team will not be able to support routers manufactured by third parties. If you choose to add 5 or 13 static IPs to your service, you must use your own router. If you choose to add 1 or no static IPs, you can choose to use your own router, but it is not necessary. Your plan already includes a Network Box that can serve as your router. For more information, please visit our
