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ե֭�� offers fast, reliable internet with powerful Wi-Fi and without data caps.

One gigabit per second (Gbps) is 1000 megabits (Mbps), a way to measure both speed and capacity for an internet connection. ե֭�� 1 Gig gives you internet that can get or send information up to one gigabit per second without data caps. That means enough internet for everyone in your home and all their devices. ե֭�� 2 Gig offers downloads of up to 2 gigabits per second (2000 Mbps) and uploads of up to 1 gigabit per second.

One megabit per second (Mbps) is 1000 kilobits, the standard speed of the average cable internet connection download speed. Some ե֭�� customers may have plans measured in megabits, offering slower connections that 1 Gig that still provide reliable internet access without data caps.

Whether it’s streaming TV, working from home, video calling, gaming, or something else, many things we do today require fast, reliable internet for both uploads and downloads. Powerful Wi-Fi across your whole home means you’re not restricted to that one spot if you want a fast, reliable wireless connection. Whether wired or over Wi-Fi, the more people use an internet connection, the slower it may go. That’s why speeds faster than a single internet-connected device typically goes (such as 1 Gig) can make sure that everyone can use the internet at once without slowdowns.

In some cities, there’s a Google 24/7 by email, phone, or DM.

Check your address to see if ե֭�� is available in your area. If it is, you can pick your plan and sign up for service online or by reaching out. We’re continuing to expand in existing cities as well as looking at new ways to work with cities to bring fast, reliable internet to more communities. Want to stay up to date as we grow? Sign up for email updates.

Yes, we have a text telephone line at (TTY) 833-999-2889. Please note that we can only respond to ե֭�� related inquiries, and we cannot offer assistance for other Google products that aren’t included in your ե֭�� service. For assistance with other Google products, please call (650) 253-0000.

Yes. You'll receive a Wi-Fi router, which is designed to give you Wi-Fi access to ե֭��.

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Fiber subscribers can add .

Yes. You can make long distance calls from your ե֭�� Phone service at home, your mobile phone, and your computer. Calls made on home phone will be added to your next ե֭�� bill. Calls made on your mobile phone or on your computer using Google Voice require a includes a conventional phone jack that’s compatible with nearly all home phones. Please note that rotary dial phones and some older push-button phones do not work with Fiber Phone. Please visit our during sign-up.

No. Like most Voice over Internet Protocol services, Fiber Phone requires an Internet connection and power. Service will be unavailable during a power outage unless you set up a , you'll get live sports and must-see shows, as well as DVR without storage space limits.

ե֭�� is building .

We don’t have a specific timeframe to share, because the amount of time it will take to bring fiber to a particular area varies greatly, based on the size or the area, how we’re going to be bringing fiber there (aerial versus underground) and even the local soil type. Sometimes the timeline can also be a bit longer due to unforeseen issues (weather, access, equipment issues, etc.). However, we’re constantly striving to build more efficiently and quickly and hope to complete construction as soon as possible. To learn more, visit our .

Easements and rights of way are certain rights to access and use public and private property. Some state and local laws authorize utilities and other service providers, like ե֭��, to use rights of way and easements. To learn more, visit our .

A lot of the network we build is placed within areas called .

Yes! We will leave door hangers before construction crews come to your neighborhood. Those door hangers also include our contact information should you have any questions or concerns during the construction process. To learn more, visit our .

If you haven’t done so already, you should contact your power/water provider first to make sure your outage is addressed quickly. Please also give our construction support team a call at 877-454-6959. To learn more, visit our .

At first, we'll be working out in the street to connect the Fiber network to the outside of your home. ե֭��-certified installers will either string fiber cables on utility poles or bury them in the ground. We will arrive at your home and knock to let you know we're working on your property, but we'll still install the fiber drop even if you're not home. Next will be your in-home installation where we'll bring Fiber into your home. The Fiber Jack, which is about the size of a deck of cards, is an Internet converter that connects to your Wi-Fi router. Our installers will work with you to find the ideal placement of the Fiber Jack and cabling inside your home. We may be able to route the fiber cable around the exterior of your home, or through attics and walls into a room that makes sense for you. Your installer will help you set up any devices that you ordered, show you how to use them, and make sure everything is working smoothly. To learn more about bringing Fiber to your home, please visit our .

Sign into the ե֭�� website and, if you’re eligible, you’ll be able to select “send me a self-install kit.” You’ll then have the option to have the kit mailed directly to your address. If you’re in a city with a Google .

Fiber Phone customers will see charges for their phone service on their Fiber bill. You’ll pay a flat $10/month rate (plus taxes and fees) at the beginning of the month for that . Learn more at fiber.google.com/move.

If you cancel your service, please leave the Fiber Jack in place. We’ll give you a pre-paid mailing label to ship your equipment back to us. If you’re in a city with a Google for more details. If you have any additional questions, please give us a call at (844) 363-4237.

At Google, we are committed to providing you with easy-to-use tools to make sure you are in control of your personal information. You can see and manage personal information that you have provided to Google by logging into your Google Account and going to the Google Account Settings page. You can also use Google’s Ads Preferences Manager to see what data is collected across Google services and manage the way it is used. Once you’ve signed up, you will be able to see the information that you provided to sign up—such as billing address and contact info—on your Account page. Your Account page will allow you to update your account preferences, review your current and recent invoices, revise your billing and payment information, change or cancel your service and manage your network settings.

ե֭�� owns the equipment provided by ե֭��. If you cancel your service, please leave the Fiber Jack in place. We’ll give you a pre-paid mailing label to ship your equipment back to us. If you’re in a city with a Google for more details. If you have any additional questions, please give us a call: (844) 363-4237.

If you have any issue with equipment provided by ե֭�� while you’re a ե֭�� customer, please contact us and we’ll make sure you’re up and running.