Network Management Guide for Õ¥Ö¼§ Internet Services
Last modified: September 22, 2022
Õ¥Ö¼§ is committed to providing an excellent user experience that supports any lawful product, service, or application that its customers choose to access through their Õ¥Ö¼§ Internet service.
To do so, Õ¥Ö¼§ engages in reasonable network management practices. Descriptions of these practices are provided below for informational purposes only and may be subject to change at any time.
Use of Õ¥Ö¼§â€™s Internet services is governed by various service terms and conditions that are available here. The information provided below does not change the rights or obligations under those terms and conditions of either Õ¥Ö¼§ or the customers to Õ¥Ö¼§â€™s services.
The Õ¥Ö¼§ Privacy Policy explains the collection, use, and sharing of information from Fiber users.
Congestion Management
In the unlikely event that users' aggregate demand exceeds the available capacity of the network and creates acute congestion, Õ¥Ö¼§ will employ various techniques to ensure that customers continue to have a positive experience. In times of acute congestion, Õ¥Ö¼§ Internet service bandwidth will be fairly allocated among customers without regard to the customers’ online activities or the protocols or applications that the customers are using. While acute congestion is occurring, customers will still be able to use the lawful content, services, and applications of their choice, but this fair sharing of bandwidth may result in slower download and upload speeds and slower response times from websites and Internet-based applications and services. Õ¥Ö¼§ will not engage in deep packet inspection (where the content of the data packet is inspected beyond its IP, TCP, and UDP headers) or drop specific types of end-user Internet traffic except as described herein to preserve the integrity of the network and protect against negative effects of Internet threats.
Õ¥Ö¼§ does not prevent or impede the use of any other product or service that its customers choose to access over their Õ¥Ö¼§ Internet service as long as the use of that product or service does not violate the service terms and conditions. Õ¥Ö¼§ also does not favor or inhibit any applications or classes of applications except as described herein.
Service Offering Characteristics
Õ¥Ö¼§ offers a selection of Internet access service offerings to meet customers’ budgetary and usage needs. Details about Google’s service offerings are available here.
The advertised speed of the customer’s chosen Õ¥Ö¼§ internet offering is the maximum speed expected to be achievable for that service offering. Several factors may affect the actual speed of Õ¥Ö¼§â€™s service offerings at any particular point in time. These factors include, but are not limited to: the capability of the customer's device used to access Õ¥Ö¼§; the capability of the business network between the customer's device and Õ¥Ö¼§; the capability of websites or other internet services accessed by the customer; the connectivity and capacity of Content Delivery Networks (CDNs); and network congestion/other internet traffic.
Detailed summaries of Õ¥Ö¼§â€™s Internet service performance, including information about and , can be found in the Help Center. Õ¥Ö¼§ also provides a for customers to test their connections themselves.
Õ¥Ö¼§â€™s Internet services are priced on a flat-fee basis (plus taxes and government fees). Õ¥Ö¼§ does not charge customers a usage-based fee for Internet access service and does not employ volume-based data caps. More information about other fees is available in the Õ¥Ö¼§ Terms of Service and Fee Schedule.
Bandwidth is provided on a per-customer basis. The customer's bandwidth is shared by all connected devices within the customer's premises.
Network Security
Õ¥Ö¼§ engages in network management practices intended to address threats to its network and customers. Õ¥Ö¼§ reserves the right at any time to take action necessary to protect the integrity of its network and other parts of the Internet. This may include terminating or suspending service to customers who engage in activity that violates the Õ¥Ö¼§ Terms of Service, including but not limited to activity that threatens to undermine the integrity of Õ¥Ö¼§â€™s network or services.
Õ¥Ö¼§ uses industry standard tools and generally accepted best practices and policies to prevent customers and other Internet users from experiencing the negative effects of Internet threats such as viruses, spam, denial of service attacks, and other unwanted or harmful online content and activities.
Please notify Õ¥Ö¼§ of any perceived network security or other Internet threats.
Attachment of Devices
Õ¥Ö¼§â€™s customers may attach any device of their choice to the Õ¥Ö¼§ Internet service that is compatible with the Õ¥Ö¼§ network (i.e., supports IPv4 and/or IPv6 via Ethernet or Wi-Fi technologies), does not violate the Õ¥Ö¼§ Terms of Service, and does not cause harm to the network, other users, or the provision of Internet access service. The performance a user experiences may vary depending on the capability and configuration of devices being used on the service.
Special Information Regarding Wi-Fi Routers
Õ¥Ö¼§ may provide each of its customers a wireless router. Õ¥Ö¼§ highly recommends the use of encryption with Wi-Fi. Encryption will help prevent unauthorized users from accessing a customer's business network.
Õ¥Ö¼§ customers are responsible for activity that occurs over their connections, including unlawful use by third parties. While Wi-Fi encryption does not encrypt traffic that a customer sends over the internet, it does provide encryption for the Wi-Fi portion of the communications path between the customer’s wireless device and the customer’s wireless router. In the Help Center, Õ¥Ö¼§ provides for activating the encryption setting.
For information on accessing and configuring features in Õ¥Ö¼§ Wi-Fi enabled device(s), please visit the provides ways for customers to reach us by phone, email or chat.