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ե֭ offers fast, reliable internet with powerful Wi-Fi and without data caps.
One gigabit per second (Gbps) is 1000 megabits (Mbps), a way to measure both speed and capacity for an internet connection. ե֭ 1 Gig gives you internet that can get or send information up to one gigabit per second without data caps. That means enough internet for everyone in your home and all their devices. ե֭ 2 Gig offers downloads of up to 2 gigabits per second (2000 Mbps) and uploads of up to 1 gigabit per second.
One megabit per second (Mbps) is 1000 kilobits, the standard speed of the average cable internet connection download speed. Some ե֭ customers may have plans measured in megabits, offering slower connections that 1 Gig that still provide reliable internet access without data caps.
Whether it’s streaming TV, working from home, video calling, gaming, or something else, many things we do today require fast, reliable internet for both uploads and downloads. Powerful Wi-Fi across your whole home means you’re not restricted to that one spot if you want a fast, reliable wireless connection. Whether wired or over Wi-Fi, the more people use an internet connection, the slower it may go. That’s why speeds faster than a single internet-connected device typically goes (such as 1 Gig) can make sure that everyone can use the internet at once without slowdowns.
In some cities, there’s a Google 24/7 by email, phone, or DM.
Check your address to see if ե֭ is available in your area. If it is, you can pick your plan and sign up for service online or by reaching out. We’re continuing to expand in existing cities as well as looking at new ways to work with cities to bring fast, reliable internet to more communities. Want to stay up to date as we grow? Sign up for email updates.
Yes, we have a text telephone line at (TTY) 833-999-2889. Please note that we can only respond to ե֭ related inquiries, and we cannot offer assistance for other Google products that aren’t included in your ե֭ service. For assistance with other Google products, please call (650) 253-0000.
No way! We want you to use and enjoy your super fast Internet. There are .
No. is a service that allows you to make and receive home phone calls using your Fiber Internet connection. With Fiber Phone you can use your existing number or choose a new one. You can add it to eligible Fiber plans for $10 per month (plus taxes and fees). It comes with everything you’d expect from a home phone, like caller ID, voicemail, affordable international rates and 911 service. To learn more about Fiber Phone, please visit our to their plan for an additional $10/month (plus taxes and fees). To learn more about monthly service and call rates, please visit our .
Yes. to learn more about Fiber Phone.
You can keep your current number, or pick a new one. If you want to keep your current number, in your home. If you do purchase a UPS, make sure your FIber Phone Box and all of the required equipment from your Internet provider are plugged into the UPS.
Self-installation is available for our internet-only plans and for ե֭ Phone. If you're eligible for self-installation, Google has already installed external equipment and a for an Installation Specialist to come out and install your service.
Requirements
Self-installation requires no tools and minimal technical skills. To help you decide if self-installation is right for you, have a look at the Self-Installation Kit or ե֭ Phone Self-Installation Kit instructions for installing your .
After you sign up for a Self-Installation Kit, we'll send you an email that tells you when you can pick up the kit from the Fiber Space (typically the same day) or, if you chose to have your kit shipped, an estimated delivery date and a tracking number for your package.
Interested in adding ե֭ Phone to your Fiber service plan? Here's how to .
You can learn more about or or .
After you sign up for self-installation, you'll receive an email that indicates when you can pick up your kit from a local Fiber Space (typically the same day), or if you prefer to have your kit shipped, we'll provide an estimated delivery date and a tracking number for your package.
A complete self-installation could take up to 1 hour to complete. This includes installation, set-up and any software updates to the equipment.
First, use . Follow the step-by-step instructions on the screen to create your private Wi-Fi network. Please note that if you don’t connect within one hour of turning on your Network Box, you will need to turn it on and off before repeating these steps.
Billing for your service starts when your Network Box (included in the ե֭ kit), Google Wifi point, or Phone Box (included in the ե֭ Phone kit) is activated, or 7 days after delivery, whichever occurs first.
If you're eligible for self-installation and you choose this option, there are three ways for you to receive your ե֭ self-installation kit or ե֭ Phone self-installation kit: - Have the kit shipped to your home address - Have the kit shipped to a different address - Pick up the kit from with the email address and password associated with your ե֭ account. and we’ll help you out.
If multiple plans are available in your area, you can sign in to your account on the Fiber website at any time to , you’ll receive your monthly ե֭ bill in your email inbox. Ten days later, your credit card or debit card (depending on which payment method you’ve selected) will be automatically charged for that month’s service.
To at the beginning of each month.
We have the credit card on file that you used to sign up and will bill that credit card by default. You may , please and is available for you to view at any by signing into your account on the Fiber website.
This depends on which ե֭ package you choose. When you sign-up for your plan, you’ll be able to see a . You may also generate charges for international calls, which will appear on your next monthly bill.
You can use any email address you’d like. We suggest using an email address you regularly check since you will receive your monthly bills and all important communications at the email address tied to your ե֭ account. Helpful tip: Make sure you don’t use an email address that will be cancelled if you switch service providers.
To start your move process, contact our .
It’s entirely up to you whether you use an if you signed up for ե֭ using a Google Account which you would now like to change.
Our Terms of Service prohibit running a server for commercial purposes. However, personal, non-commercial usage of servers that complies with our is acceptable, including using virtual private networks (VPN) to access services in your home, and using hardware or applications that include server capabilities for uses like multi-player gaming, video-conferencing, and home security.
Google will collect the personal and account information you provide when you sign up for ե֭. You will have easy access to the personal details you provide, such as your street address, which can be seen on our website at fiber.google.com. If you become a ե֭ TV subscriber, Google may collect information that users of your subscription provide, such as clicks on a ե֭ TV remote to change the channel or search program listings. In addition to the information collected from users, Google will also collect technical information, such as Fiber device uptime, data transfer speeds, packet loss and other diagnostic information for Fiber TV and Internet. This helps Google provide you with the best possible experience over time. You can read more about the information Google may collect from users or from the use of Google services, in the ե֭ Privacy Notice and Google .
Google will collect the personal and account information you provide when you sign up for ե֭. You will have easy access to the personal details you provide, such as your street address, which can be seen on our website at fiber.google.com. If you become a ե֭ TV subscriber, Google may collect information that users of your subscription provide, such as clicks on a ե֭ TV remote to change the channel or search program listings. In addition to the information collected from users, Google will also collect technical information, such as Fiber device uptime, data transfer speeds, packet loss and other diagnostic information for Fiber TV and Internet. This helps Google provide you with the best possible experience over time. You can read more about the information Google may collect from users or from the use of Google services, in the ե֭ Privacy Notice and Google .
At Google, we are committed to providing you with easy-to-use tools to make sure you are in control of your personal information. You can see and manage personal information that you have provided to Google by logging into your Google Account and going to the Google Account Settings page. You can also use Google’s Ads Preferences Manager to see what data is collected across Google services and manage the way it is used. Once you’ve signed up, you will be able to see the information that you provided to sign up—such as billing address and contact info—on your Account page. Your Account page will allow you to update your account preferences, review your current and recent invoices, revise your billing and payment information, change or cancel your service and manage your network settings.
At Google, one of our goals is to provide users with the strongest security, privacy policies and tools in the world. Any information that you provide to Google, or that Google collects, will be safely stored and protected by our tried and tested security tools and experts who work around the clock to protect your information. When you sign in to your Google Account, we turn on SSL encryption for you by default to protect your information from being snooped on by others. At Google, we know that part of keeping your data safe is making sure it is always available to you when you want it. We work hard to make Google the best service you can rely on, with security and privacy features that are on 24-7 and working for you.
Yes, ե֭ offers two super fast Internet plans for for small businesses with connection speeds up to 1000 Mbps. You’ll get the same fast speeds both when you are uploading and downloading. Plus, no matter which plan you choose, there are no appointment windows, and no installation fees.
No way! We want you to get the most from your Internet connection. There are . You can change your plan at any time at no cost. After all, if your needs change you should be able to have your service change with it.
Internet speeds up to 1000 Mbps can help businesses in many ways. Imagine super fast uploads and downloads, HD video conferencing, and quick access to the cloud. Faster Internet speeds mean less time waiting and more time getting things done.
To see if your business can sign up for Fiber, check your commerical address at fiber.google.com/business/. Please note that a may be needed to determine whether we can bring Fiber to your location.
We’re just getting started, but we’re opening to new areas on an ongoing basis. To stay updated on our progress, be sure to check your business address at fiber.google.com/business/.
Getting Fiber may be a little different depending on whether your business is in a single unit or a multi-tenant building. For more details, please visit our , you’ll also have the option to simply drop it off. There are no cancellation fees.
To and you will be automatically billed 10 days later using the payment method in your account. To learn more, visit our . Please note that the ե֭ support team will not be able to support routers manufactured by third parties. If you choose to add 5 or 13 static IPs to your service, you must use your own router. If you choose to add 1 or no static IPs, you can choose to use your own router, but it is not necessary. Your plan already includes a Network Box that can serve as your router. For more information, please visit our
